APPLIES TO ACADEMIC YEAR 2014/2015
ELE 3705 Reputation and Corporate Communication
Responsible for the course
Peggy S Brønn
Department of Communication and Culture
According to study plan
Language of instruction
Today, reputation is recognized as one of the most important assets of an organization. However, the complexities of reputation as a phenomenon are often not properly understood. As a result organizations put their reputations at risk. Reputation is the responsibility of the board of directors, CEOs and directors, and the management team. Ultimately it is managers’ actions that contribute to the overall success of the organization’s reputation and standing. This course provides anyone planning to work in the public or private sectors or non-profit organizations with the basic understanding of the principles of reputation and how it is used in building the corporate brand with multiple stakeholders. The word corporate is understood in the broadest sense to represent any type of organization. The course also uses material developed through BI’s association with Reputation Institute.
Students will have a thorough understanding of identity, image and reputation and appreciate the interaction of these concepts. They will understand reputational risk and its sources. They will also be able to link reputation building with corporate branding and communication. They will acquire a rudimentary knowledge of different measurement instruments associated with identity, image and reputation. First and foremost they will appreciate their own role in building reputation for their organizations.
Upon completion of this course, students will be able to:
- Explain the differences between identity, image and reputation.
- Appreciate the importance of having a balanced approach to reputation management and branding with a focus on employees and key stakeholders
- Help organizations choose appropriate measurement instruments
- Use tools to analyze reputational risk
- Define the capabilities essential for the successful development of corporate reputation
- Define the challenges of corporate branding versus product branding
- Understand work of corporate communicators in developing communication strategies
Students will gain a greater appreciation of societal expectations of organizations, the pressures for consistency between actions and words, and the personal responsibility of leaders for transparency and openness.
Roper, Stuart, Chris Fill. 2012. Corporate reputation : brand and communication. Pearson
Articles available on Itslearning
Apeland, Nils M. 2010. Det gode selskap : omdømmebygging i praksis. 2. utg. Hippocampus
Brønn, Peggy Simcic og Øyvind Ihlen. 2009. Åpen eller innadvendt : omdømmebygging for organisasjoner. Gyldendal akademisk. For use with Norwegian lecturing
Cornelissen, Joep. 2011. Corporate communication : a guide to theory and practice. 3rd ed. SAGE
Hatch, Mary Jo and Majken Schultz, eds. 2004. Organizational identity : a reader. Oxford University Press
Hatch, Mary Jo, Majken Schultz. 2008. Taking brand initiative : how companies can align strategy, culture, and identity through corporate branding. Jossey-Bass
Martin, Graeme and Susan Hetrick. 2006. Corporate reputations, branding, and managing : a strategic approach to HR. Elsevier/Butterworth-Heinemann
- Understanding identity and image
- Rise and scope of corporate reputation
- Significance of corporate culture
- Reputation risk and how to mitigate it
- Measuring reputation
- Rise of corporate brands and brand-reputation dilemma
- Measuring corporate brands
- Dimensions and contexts of corporate communication
- Stakeholder dimension
- Symbols, tools and media
- Corporate communication methods
No specified computer-based tools are required.
Learning process and workload
The course will be based on a combination of lectures, discussion, and cases by guest lectures from the Norwegian private and public sectors.
As a part of the learning process students are required to make a presentation of their projects, and all team members must be present. The group members will be assigned by the lecturer.
Recommended workload in hours:
|Participation in lectures||33|
|Presentations in class||6|
|Preparation for lectures||42|
|Self study/home work preparing for presentations||36|
|Work on Project||83|
|Total recommended use of time||200|
Final grade in the course is based on a project paper. The project paper can be solved individually or in groups of up to three students.
ELE 37051 - Project/paper counts for 100 % to obtain final grade in ELE 3705 Reputation and Corporate Communication, 7.5 credits.
Examination support materials
All aids acceptable for the paper/ project.
A re-sit examination is offered next time course is scheduled.