FAK 2633 Household Insurance Claims Handling
The course gives in-depth coverage of most areas both private and corporate within household insurance claims handing. The course is compulsory for those needing a licence for household insurance claims handling. The course also provides in-depth coverage of particular issues that are important for this business area.
After having completed the course the students shall have gained a good theoretical understanding of a claims officers tasks and be able to account properly for claim settlement techniques in household insurance. After the course the students shall have acquired in-depth knowledge of claims settlements of household insurance claims as regards the pledgees position in the insurance settlement, a reduction of claim caused by the policy-holders responsibility for the insurance incident, the insurance companys recourse towards the tort feasor, fraud in the insurance settlement, the expert assessment of the insurance loss and the responsibility of the private individual. The students shall be able to account for these areas by referring to relevant legal provisions and important court decisions.
After the course the students shall be able to provide counselling and perform extensive claim settlements within this insurance area.
Its a clear goal that students shall be aware that the decisions they make in their profession and they advice the give are primarily very important for other people.
Insurance terms for the following private insurances: house-owner, home, holiday cottage, construction and fire insurance as well as insurance for particular valuables
- The terms provisions concerning who the insurance applies to: insured party, spouse, co/habitant/member of household/shared housing, pledgee, provisions concerning separation/divorce
- The terms provisions on where the insurance applies: geographical limitations, outside fire and theft insurance, etc.
- Provisions concerning what is included, which involves defining what is meant by the building.
- The provisions on what damage that is covered: all perils at risk incl. natural hazards and the connection between perils at risk and safety regulations.
Conditions for the following insurances for SMEs: shop, company, office, housing cooperative, house-owner, building, agricultural and fire insurance.
- See item on private insurances (above)
Important provisions for claims settlements
Calculation of damages on buildings
Calculation of damages on household effects
Calculation of damages on other items
Own risk/new-for-old deduction
Principles for calculating damages from interruptions, loss of rent payments, interest policy for business
Agreements between companies
Pledgee guarantee pool/Settlement agreement between companies
Recourse agreement on fire damage to cars in car repair shops
Common terms for claims settlements
- Requirements to and assessment of appraisal report
- Construction calculation system, etc.
- Various forms of settlement
- Appraisal/controlled bill/tender/estimate/pursuant to agreement
- Damage reorganizing (RVR) immediate measures/risk preventive measures/disruption
Secured 3rd party pursuant to law and agreement
- Intent/gross negligence by the secured
Notice of reduction of claim
Committee procedure in practice (how complaints are handled)
The course is conducted as E-Learning with self-tuition and 4 hand-in assignments
Intensive teaching is given at mandatory sessions (2+ 3 days)
Higher Education Entrance Qualification
The courses Introduction to Insurance and Household Insurance. Own experience from insurance work is also important for a general understanding.
|Exam category||Weight||Invigilation||Duration||Support materials||Grouping||Comment exam|
Form of assessment:
Internal and external examiner
Examination when next scheduled course
|100||Yes||4 Hour(s)||Individual||A four-hour individual written exam concludes the course. The grade C or better is required in order to be approved for authorization.|
|Form of assessment:||Written submission|
|Support materials:|| |
|Comment:||A four-hour individual written exam concludes the course. The grade C or better is required in order to be approved for authorization.|
|Exam code:||FAK 26331|
|Resit:||Examination when next scheduled course|
|Workload activity||Duration||Type of duration||Comment student effort|
|Prepare for teaching||9||Hour(s)||Preparations for lectures|
|Teaching||40||Hour(s)||Participation in intensive teaching 5 days|
|Self study||100||Hour(s)||Work on syllabus|
|Group work / Assignments||15||Hour(s)||Exercises/activities on It's learning|
|Submission(s)||32||Hour(s)||Do hand-ins (4)|
|Workload activity:||Prepare for teaching|
|Comment:||Preparations for lectures|
|Comment:||Participation in intensive teaching 5 days|
|Workload activity:||Self study|
|Comment:||Work on syllabus|
|Workload activity:||Group work / Assignments|
|Comment:||Exercises/activities on It's learning|
|Comment:||Do hand-ins (4)|
A course of 1 ECTS credit corresponds to a workload of 26-30 hours. Therefore a course of 7,5 ECTS credit corresponds to a workload of at least 200 hours.