FAK 2633 Household Insurance Claims Handling

FAK 2633 Household Insurance Claims Handling

Course code: 
FAK 2633
Law and Governance
Course coordinator: 
Ina Due-Tønnessen
Product category: 
Course in Insurance
2019 Autumn
Active status: 
Re-sit exam
Resit exam semesters: 
2019 Spring
2019 Autumn
Teaching language: 
Course type: 
One semester

The course gives in-depth coverage of most areas both private and corporate within household insurance claims handing. The course is compulsory for those needing a licence for household insurance claims handling. The course also provides in-depth coverage of particular issues that are important for this business area.

Learning outcomes - Knowledge

After having completed the course the students shall have gained a good theoretical understanding of a claims officer’s tasks and be able to account properly for claim settlement techniques in household insurance. After the course the students shall have acquired in-depth knowledge of claims settlements of household insurance claims as regards the pledgee’s position in the insurance settlement, a reduction of claim caused by the policy-holder’s responsibility for the insurance incident, the insurance company’s recourse towards the tort feasor, fraud in the insurance settlement, the expert assessment of the insurance loss and the responsibility of the private individual. The students shall be able to account for these areas by referring to relevant legal provisions and important court decisions.

Learning outcomes - Skills

After the course the students shall be able to provide counselling and perform extensive claim settlements within this insurance area.

General Competence

It’s a clear goal that students shall be aware that the decisions they make in their profession and they advice the give are primarily very important for other people.

Course content

Insurance terms for the following private insurances: house-owner, home, holiday cottage, construction and fire insurance as well as insurance for particular valuables

- The terms’ provisions concerning who the insurance applies to: insured party, spouse, co/habitant/member of household/shared housing, pledgee, provisions concerning separation/divorce
- The terms’ provisions on where the insurance applies: geographical limitations, outside fire and theft insurance, etc.
- Provisions concerning what is included, which involves defining what is meant by the building.
- The provisions on what damage that is covered: all perils at risk incl. natural hazards and the connection between perils at risk and safety regulations.

Conditions for the following insurances for SMEs: shop, company, office, housing cooperative, house-owner, building, agricultural and fire insurance.
- See item on private insurances (above)

Important provisions for claims settlements
Calculation of damages on buildings
Calculation of damages on household effects
Calculation of damages on other items
Own risk/new-for-old deduction
Charge issues
Principles for calculating damages from interruptions, loss of rent payments, interest policy for business

Agreements between companies
Double insurance
Pledgee guarantee pool/Settlement agreement between companies
Recourse agreement on fire damage to cars in car repair shops

Common terms for claims settlements
- Requirements to and assessment of appraisal report
- Construction calculation system, etc.
- Various forms of settlement
- Appraisal/controlled bill/tender/estimate/pursuant to agreement
- Damage reorganizing (RVR) immediate measures/risk preventive measures/disruption
- Fraud

- Major

Secured 3rd party pursuant to law and agreement
- Chattels
- Building

Safety regulations

Identification (private/company)
- Intent/gross negligence by the secured

Notice of reduction of claim

Committee procedure in practice (how complaints are handled)
Limitation rules
Valid/invalid insurance

Teaching and learning activities

The course is conducted as E-Learning with self-tuition and 4 hand-in assignments
Intensive teaching is given at mandatory sessions (2+ 3 days)


Software tools
No specified computer-based tools are required.

Higher Education Entrance Qualification

Required prerequisite knowledge

The courses “Introduction to Insurance” and “Household Insurance”. Own experience from insurance work is also important for a general understanding.

Exam categoryWeightInvigilationDurationSupport materialsGroupingComment exam
Exam category:
Form of assessment:
Written submission
Exam code:
FAK 26331
Grading scale:
Grading rules:
Internal and external examiner
Examination when next scheduled course
100Yes4 Hour(s)
  • All printed and handwritten support materials
  • BI-approved exam calculator
  • Simple calculator
Individual A four-hour individual written exam concludes the course. The grade C or better is required in order to be approved for authorization.
Exam category:Submission
Form of assessment:Written submission
Grouping (size):Individual
Support materials:
  • All printed and handwritten support materials
  • BI-approved exam calculator
  • Simple calculator
Duration:4 Hour(s)
Comment: A four-hour individual written exam concludes the course. The grade C or better is required in order to be approved for authorization.
Exam code:FAK 26331
Grading scale:ECTS
Resit:Examination when next scheduled course
Type of Assessment: 
Ordinary examination
Total weight: 
Student workload
Prepare for teaching
9 Hour(s)
Preparations for lectures
Teaching on Campus
40 Hour(s)
Participation in intensive teaching 5 days
Student's own work with learning resources
100 Hour(s)
Work on syllabus
Group work / Assignments
15 Hour(s)
Exercises/activities on It's learning
32 Hour(s)
Do hand-ins (4)
4 Hour(s)
Sum workload: 

A course of 1 ECTS credit corresponds to a workload of 26-30 hours. Therefore a course of 7,5 ECTS credit corresponds to a workload of at least 200 hours.