FAK 2633 Household Insurance Claims Handling
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APPLIES TO ACADEMIC YEAR 2013/2014
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FAK 2633 Household Insurance Claims Handling
Responsible for the course
Kjell Smedsrud
Department
Department of Accounting - Auditing and Law
Term
According to study plan
ECTS Credits
7,5
Language of instruction
Norwegian
Introduction
The course gives in-depth coverage of most areas both private and corporate within household insurance claims handing. The course is compulsory for those needing a licence for household insurance claims handling. The course also provides in-depth coverage of particular issues that are important for this business area.
Learning outcome
Acquired knowledge
After having completed the course the students shall have gained a good theoretical understanding of a claims officer’s tasks and be able to account properly for claim settlement techniques in household insurance. After the course the students shall have acquired in-depth knowledge of claims settlements of household insurance claims as regards the pledgee’s position in the insurance settlement, a reduction of claim caused by the policy-holder’s responsibility for the insurance incident, the insurance company’s recourse towards the tort feasor, fraud in the insurance settlement, the expert assessment of the insurance loss and the responsibility of the private individual. The students shall be able to account for these areas by referring to relevant legal provisions and important court decisions.
Acquired skills
After the course the students shall be able to provide counselling and perform extensive claim settlements within this insurance area.
Reflection
It’s a clear goal that students shall be aware that the decisions they make in their profession and they advice the give are primarily very important for other people.
Prerequisites
The courses “Introduction to Insurance” and “Household Insurance”. Own experience from insurance work is also important for a general understanding.
Compulsory reading
Books:
Arntzen, Andreas, Arne Kielland jr. og Jan B. Jansen. 1993. Forsikringsrett : tingskadeoppgjør , brann- og kombinert forsikring. Advokatfirmaet Arntzen, Underland & Co
Arntzen, Andreas, Rune Njøs Jacobsen og Sven Iver Steen. 1995. Forsikringsrett : forsikringsvilkårenes ansvarsbestemmelser, villaeier- og hjemforsikring. Advokatfirmaet Arntzen, Underland & Co
Lycke, Arne og Anders Torp. 1997. Skadeoppgjør brann/kombinert forsikring : del 1 - Tilleggshefte. Forsikringsakademiet. 110 sider
Other:
Annet:
Eget selskaps tariffer, vilkår og brosjyrer
Lover, forskrifter og utdelt materiell.
Recommended reading
Course outline
Insurance terms for the following private insurances: house-owner, home, holiday cottage, construction and fire insurance as well as insurance for particular valuables
- The terms’ provisions concerning who the insurance applies to: insured party, spouse, co/habitant/member of household/shared housing, pledgee, provisions concerning separation/divorce
- The terms’ provisions on where the insurance applies: geographical limitations, outside fire and theft insurance, etc.
- Provisions concerning what is included, which involves defining what is meant by the building.
- The provisions on what damage that is covered: all perils at risk incl. natural hazards and the connection between perils at risk and safety regulations.
Conditions for the following insurances for SMEs: shop, company, office, housing cooperative, house-owner, building, agricultural and fire insurance.
- See item on private insurances (above)
Important provisions for claims settlements
Calculation of damages on buildings
Calculation of damages on household effects
Calculation of damages on other items
Own risk/new-for-old deduction
Interest
Charge issues
Principles for calculating damages from interruptions, loss of rent payments, interest policy for business
Agreements between companies
Double insurance
Pledgee guarantee pool/Settlement agreement between companies
Recourse agreement on fire damage to cars in car repair shops
Common terms for claims settlements
- Requirements to and assessment of appraisal report
- Construction calculation system, etc.
- Various forms of settlement
- Appraisal/controlled bill/tender/estimate/pursuant to agreement
- Damage reorganizing (RVR) immediate measures/risk preventive measures/disruption
- Fraud
Estimates
- Major
Secured 3rd party pursuant to law and agreement
- Chattels
- Building
Safety regulations
Identification (private/company)
- Intent/gross negligence by the secured
Notice of reduction of claim
Committee procedure in practice (how complaints are handled)
Recourse
Orders
Limitation rules
Valid/invalid insurance
Computer-based tools
Must have access to the Internet
Learning process and workload
Part-time
The course is conducted as distance teaching with self-tuition and 4 hand-in assignments
Intensive teaching is given at mandatory sessions (2+ 3 days)
Recommended workload:
Activity |
Workload |
| Participation in intensive teaching 5 days | 40 |
| Preparations for lectures | 9 |
| Work on syllabus | 100 |
| Exercises/activties on its learning | 15 |
| Do hand-ins (4) | 32 |
| Exam | 4 |
| Total recommended workload | 200 |
Examination
A four-hour individual written exam concludes the course. The grade C or better is required in order to be approved for authorization.
Examination code(s)
FAK 26331 written exam. The exam accounts for 100% of the grade in the course FAK 2633, 7,5 credits
Examination support materials
All aids are allowed.
Examination support materials at written examinations are specifies under exam information in our web-based Student handbook. Please, note the use of calculator and dictionary. http://www.bi.edu/studenthandbook/examaids
Re-sit examination
It is only possible to retake an examination when the course is next taught. All retaken examination will incur an additional fee.
Additional information