MBA 2396 Operational Management

APPLIES TO ACADEMIC YEAR 2012/2013

MBA 2396 Operational Management Responsible for the course Li Hongyu Department Department of Leadership and Organizational Behaviour Term According to study plan ECTS Credits 4 Language of instruction English Introduction The focus of this module is on how to design, plan, implement and manage the operations processes in industries and service organizations for maintaining and improving production processes with respect to cost effectiveness and sustained competitive advantage. Learning outcome Students shall learn how to develop and manage operations environments and facilities for industries and service companies. The operations environments are frequently characterized by an ever increasing pressure to improve the operations processes and corresponding improved out put results with respect to production rate, capacity, regularity and reliability, cost effectiveness, competitiveness, quality and customer satisfaction. These harsh requirements lead to the demand for excellent leadership and management of operations and production. It requests a management attitude and understanding that are founded on cross functional competencies with the desire to achieve operational and commercial performance related to customer satisfaction, employee satisfaction, impact on society and on the respective business results of financial as well as non-financial nature. Deriving appropriate key performance indicators associated with corresponding strategy maps is a part of this effort. Furthermore, the students shall be capable of assessing alternative investments for operations improvements, whether that is through investing in new operations facilities and equipment, or through extension and upgrading of existing production facilities. Cost effective operations and lean manufacturing are relying on smooth and smart materials management and supply chain management. These processes must be fully integrated in the business operations processes for the company of consideration. The delivery of products and services must meet all specified and expected quality standards and requirements set by the customer, which require thorough understanding of the importance and impact of Total Quality Management approach in operations and for continuous improvements. In this context the students shall learn about how to benchmark and what are relevant parameters for benchmarking. Prerequisites Bachelor degree or equivalent, 4 years work experience, managerial experience and good written and oral knowledge of the English language. Please confirm our Student regulations. Compulsory reading Books: Oakland, John S. 2003. Total quality management : text with cases. 3rd ed. Butterworth-Heinemann Reid, Robert D. and Nada R. Sanders. 2010. Operations management : an integrated approach. 4th ed. John Wiley Recommended reading Books: Silver, Edward A., David F. Pyke and Rein Peterson. 1998. Inventory management and production planning and scheduling. 3rd ed. Wiley Course outline Identification and planning of production processes Creating business value processes in operations Operations investment planning and upgrading processes CRM processes, identification, design and implementation Identification and design of operational key performance indicators Performance management and control Materials management Configuration management of the operations facilities Value reporting Benchmarking Quality improvement processes Statistical quality control and process control Total quality management and business excellence Module schedule Day 1: Identification, mapping and design of operations processes Day 2: Business value identification and performance management Day 3: Materials and configuration management Day 4: Total Quality Management and quality control including benchmarking. Computer-based tools Learning process and workload The course is conducted as a teaching module, where students have classes all day for four subsequent days, a total of 32 hours. Examination The students are evaluated through an individual written assignment, accounting for 4 ECTS credits. Examination code(s) MBA 23961 - individual written assignment; accounts for 100% to pass the program MBA 2396; 4 credits. The course is part of a full MBA and all evaluations must be passed in order to obtain a certificate for the degree. Examination support materials All aids permitted. Re-sit examination At the next ordinary exam. Additional information

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