APPLIES TO ACADEMIC YEAR 2013/2014
PRK 3626 Internal Communication
Responsible for the course
Department of Communication - Culture and Languages
According to study plan
Language of instruction
Employee commitment to an organization's goals is of vital importance for organizational success, making internal communication a key managerial issue. The distribution of information in an organization is a well-recognized component of internal communication; however, it is just the tip of the iceberg. The crucial importance of exchanging and discussing ideas in an honest, open, and effective communication climate - and that this climate surround all an organization's internal stakeholders is neither universally understood nor acknowledged. This course explains why establishing this climate is a prerequisite for employee commitment and ultimately for organizational success.
Students will command areas of organizational and communication theory specifically relevant to internal communication, for example:
- internal communication strategy,
- leadership and change communication,
- classic communication styles,
- dealing with different others (dialogue),
- ethical communication as a key to good leadership, and
- specific channels possible and desirable for internal communication.
Upon completion of this course, students should be able to
- use specific communication models and tools to reflect upon and improve their own communication practices.
- clearly and convincingly present ideas to groups.
- lead group discussions.
- participate successfully in difficult conversations (dialogue).
Our students will understand the crucial role internal communication plays in empowering an organization's internal stakeholder groups. In addition, they will realize that it is their responsibility as communication officers to have the knowledge and skills necessary to create the honest and open communication climate essential for effective organizational communication.
Students must have taken PRK 3406 Introduction to Public Relations or a similar course. They must have a command of basic PR theory and concepts such as organizational structure and culture, identity, image, issues management, environmental scanning, etc.
Atkinson, Cliff. 2011. Beyond bullet points : using Microsoft PowerPoint to create presentations that inform, motivate, and inspire. 3rd ed. Microsoft
Wright, Marc, ed. 2009. Gower handbook of internal communication. 2nd ed. Gower. A selection of chapters will be obligatory, the others recommended. (This is a book students can refer to on the job)
- What is Internal Communication
- Fundamentals of Internal Communication, Strategy
- Coorientation Model and Classical Presentation Style
- Body language
- The Mutual Learning Model
- Communication Models
- Intranet, Appreciative Inquiry, Social Media
- Internal Crisis Communication
- Leadership and Change Communication
- Internal Corporate Social Responsibility
- Storytelling and Business, Employee Engagement
- Cultural Barriers
No specified computer-based tools are required.
Learning process and workload
Students will attend lectures, make presentations in connections with lectures, make an individual presentation of a self-written case concerning their own communication style, and participate in workshops.
Tentative: 2 workshops, 8 lectures
Meeting #1: Fundamentals of Internal Communication. Course Logistics.
Meeting #2: Communication Models Review/Coorientation Model/Classic Presentation Style
Workshop #1: Body language, voice. (Class divided into smaller groups. 2 hours/group)
Meeting #3: The Mutual Learning Model
Workshop #2: Delivery of Coorientation Presentations, feedback. (Class divided into smaller groups)
Meeting #4: Mutual Learning Model: Case
Meeting #5: Communication Models/Inatranet, Appreciative Inquiry, Social Media (& student presentations)
Meeting #6: Advanced Communication Skills/ Leadership and Change Communication/Crisis Communication (& student presentations)
Meeting #7: Internal Corporate Social Responsibility/Perspective/ Storytelling and jBusiness/Employee Engagement (& student presentations)
Meeting #8: Cultural Barriers/Review
Use of hours
|Lectures, including student presentations in lectures||
|Assigned reading - preparation for lectures, final exam||
|Preparation student paper / presentations in lectures||
|Workshops (smaller groups)||
|Preparation for workshops||
|Preparation for individual oral presentation||
|Total recommended use of hours||
The total grade for the course is based on the following activities:
Part 1) Individual Oral Presentation: 40 %. Must be passed to pass the course
Part 2) Team Paper/Presentation: 40 %. Must be passed to pass the course
Part 3) Individual one-hour, short-answer final examination: 20 %. Must be passed to pass the course.
PRK 36261 - Process evaluation counts 100 % towards the grade in PRK 3626 Internal Communication, 7,5 credits.
Examination support materials
No support materials permitted for the final written examination.
A re-sit is held at the next scheduled exam in the course or in agreement with the person responsible for the course. Students that have failed one of the activities are able to re-take that activity next year or by appointment with the person responsible for the course.