FAK 2633 Household Insurance Claims Handling

APPLIES TO ACADEMIC YEAR 2016/2017
Norwegian version

FAK 2633 Household Insurance Claims Handling


Responsible for the course
Ina Due-Tønnessen

Department
Department of Law

Term
According to study plan

ECTS Credits
7,5

Language of instruction
Norwegian

Introduction
The course gives in-depth coverage of most areas both private and corporate within household insurance claims handing. The course is compulsory for those needing a licence for household insurance claims handling. The course also provides in-depth coverage of particular issues that are important for this business area.

Learning outcome
Acquired knowledge
After having completed the course the students shall have gained a good theoretical understanding of a claims officer’s tasks and be able to account properly for claim settlement techniques in household insurance. After the course the students shall have acquired in-depth knowledge of claims settlements of household insurance claims as regards the pledgee’s position in the insurance settlement, a reduction of claim caused by the policy-holder’s responsibility for the insurance incident, the insurance company’s recourse towards the tort feasor, fraud in the insurance settlement, the expert assessment of the insurance loss and the responsibility of the private individual. The students shall be able to account for these areas by referring to relevant legal provisions and important court decisions.

Acquired skills
After the course the students shall be able to provide counselling and perform extensive claim settlements within this insurance area.

Reflection
It’s a clear goal that students shall be aware that the decisions they make in their profession and they advice the give are primarily very important for other people.


    Prerequisites
    The courses “Introduction to Insurance” and “Household Insurance”. Own experience from insurance work is also important for a general understanding.

    Compulsory reading
    Books:
    Arntzen, Andreas, Arne Kielland jr. og Jan B. Jansen. 1993. Forsikringsrett : tingskadeoppgjør , brann- og kombinertforsikring. Advokatfirmaet Arntzen, Underland & Co
    Arntzen, Andreas, Rune Njøs Jacobsen og Sven Iver Steen. 1995. Forsikringsrett : forsikringsvilkårenes ansvarsbestemmelser, villaeier- og hjemforsikring. Advokatfirmaet Arntzen, Underland & Co


    Other:
    Annet:
    Eget selskaps tariffer, vilkår og brosjyrer
    Lover, forskrifter og utdelt materiell.



    Recommended reading
    Books:
    Lycke, Arne og Anders Torp. 1997. Skadeoppgjør brann/kombinert forsikring : Tilleggshefte. Forsikringsakademiet. 110 sider

    Course outline
    Insurance terms for the following private insurances: house-owner, home, holiday cottage, construction and fire insurance as well as insurance for particular valuables

    - The terms’ provisions concerning who the insurance applies to: insured party, spouse, co/habitant/member of household/shared housing, pledgee, provisions concerning separation/divorce
    - The terms’ provisions on where the insurance applies: geographical limitations, outside fire and theft insurance, etc.
    - Provisions concerning what is included, which involves defining what is meant by the building.
    - The provisions on what damage that is covered: all perils at risk incl. natural hazards and the connection between perils at risk and safety regulations.

    Conditions for the following insurances for SMEs: shop, company, office, housing cooperative, house-owner, building, agricultural and fire insurance.
    - See item on private insurances (above)

    Important provisions for claims settlements
    Calculation of damages on buildings
    Calculation of damages on household effects
    Calculation of damages on other items
    Own risk/new-for-old deduction
    Interest
    Charge issues
    Principles for calculating damages from interruptions, loss of rent payments, interest policy for business

    Agreements between companies
    Double insurance
    Pledgee guarantee pool/Settlement agreement between companies
    Recourse agreement on fire damage to cars in car repair shops

    Common terms for claims settlements
    - Requirements to and assessment of appraisal report
    - Construction calculation system, etc.
    - Various forms of settlement
    - Appraisal/controlled bill/tender/estimate/pursuant to agreement
    - Damage reorganizing (RVR) immediate measures/risk preventive measures/disruption
    - Fraud

    Estimates
    - Major

    Secured 3rd party pursuant to law and agreement
    - Chattels
    - Building

    Safety regulations

    Identification (private/company)
    - Intent/gross negligence by the secured

    Notice of reduction of claim

    Committee procedure in practice (how complaints are handled)
    Recourse
    Orders
    Limitation rules
    Valid/invalid insurance

    Computer-based tools


    Learning process and workload
    Part-time
    The course is conducted as distance teaching with self-tuition and 4 hand-in assignments
    Intensive teaching is given at mandatory sessions (2+ 3 days)

    Recommended workload:


    Activity
    Workload
    Participation in intensive teaching 5 days
    40
    Preparations for lectures
    9
    Work on syllabus
    100
    Exercises/activties on its learning
    15
    Do hand-ins (4)
    32
    Exam
    4
    Total recommended workload
    200




      Examination
      A four-hour individual written exam concludes the course. The grade C or better is required in order to be approved for authorization.
      Examination code(s)
      FAK 26331 written exam. The exam accounts for 100% of the grade in the course FAK 2633, 7,5 credits

      Examination support materials
      All support materils allowed.
      Examination support materials at written examinations are specifies under exam information in our web-based Student handbook. Please, note the use of calculator and dictionary. http://www.bi.edu/studenthandbook/examaids


      Re-sit examination
      It is only possible to retake an examination when the course is next taught. All retaken examination will incur an additional fee.

      Additional information