BØK 3561 Performance Management

BØK 3561 Performance Management

Course code: 
BØK 3561
Accounting and Operations Management
Course coordinator: 
Tor Tangenes
Course name in Norwegian: 
Product category: 
Bachelor - Common Courses
2025 Spring
Active status: 
Level of study: 
Teaching language: 
Course type: 
One semester

Performance management involves the development, facilitation, and use of control mechanisms to support the value creation process. In business operations, goal and indicator management is the prevailing form of control. This form of control fundamentally revolves around three things:

  1. identifying factors that positively and negatively impact value creation
  2. making resources available and coordinating them to move in the same direction towards a designated course
  3. signalling deviations from a designated course, correcting the course, and learning from experiences. In performance management, control tools are used to close negative gaps on a designated course or to stimulate debate and strategic renewal.
Learning outcomes - Knowledge

Students are expected to acquire knowledge about:

  • The relationship between performance management and strategy content and strategy process
  • Perspectives on value creation, including various business models
  • Stakeholder-oriented management
  • Various forms of performance management
  • Frameworks for performance management in business operations
  • Levers of Control, The Balanced Scorecard, and Management by Objectives
  • Dynamic management of business resources
  • Management-relevant costs and revenues
  • Concepts for operational efficiency
  • Models and tools for goal and indicator management, including strategy maps, KPIs, and forecasts
  • The budget as an integrated set of financial forecasts
  • Profit and loss, balance sheet, and cash flow budgeting
  • Internal performance reports
Learning outcomes - Skills

Students are expected to acquire skills in:

  • Developing and using management packages, where tools are tailored to specific management situations
  • Developing goal management models and being able to assess the strengths and weaknesses of the models
  • Developing and using Excel-based budget models and conducting budget analyses to uncover discrepancies between plans and forecasts
  • Conducting process analyses to streamline resource usage.
General Competence

Students are expected to develop an awareness of business management as a contextual discipline, where business-specific and external factors influence management. They should be able to develop business-specific management models and critically engage with them.

Course content

Part 1 - Perspectives on Performance Management

  • Value creation: what, why, how, and for whom
  • Various forms of performance management
  • Performance management in business operations
  • Key management concepts
  • Dynamic management

Part 2 - Costs and Operational Efficiency

  • Cost concepts
  • Relevance of costs and revenues
  • Operational efficiency

Part 3 - Goal and Indicator Management

  • The balanced scorecard
  • Sustainability reporting
  • Case-based development of goal management models
  • Forecast-based management

Part 4 - Budgeting

  • Budget's relationship with financial accounting
  • Budget's place in goal management
  • Profit budgeting
  • Cash flow budgeting
  • Balance sheet budgeting
  • Budget simulation
  • Internal reporting
Teaching and learning activities

The course is taught/guided over 14 weeks. Lectures are used to provide structure and framing for the academic content in line with the course's learning outcomes. These sessions are supported by videos that address selected issues. In addition to lectures, tutorial seminars are conducted related to parts 3 (goal and indicator management) and 4 (budgeting) of the course.

Students are responsible for participating in the teaching and tutorial seminars with questions, comments, and discussions.

Solving tasks in the course's case and assignment program is crucial for understanding the subject. Task solving takes place in lectures, seminars, and through independent work. Parts of the task solving require students to use Excel.

Implementation as an online course

In the implementation of the course as an online course, the online instructor, in collaboration with the study administration, will organize a suitable combination of digital learning resources and activities. This will correspond to the number of hours specified for campus teaching. Online students will also be offered a study guide to assist with progression and overview. The total recommended time commitment for completing the course also applies here.

Software tools
Software defined under the section "Teaching and learning activities".

Higher Education Entrance Qualification.


Deviations in teaching and exams may occur if external conditions or unforeseen events call for this.

Required prerequisite knowledge

BØK 3430 - Fundamentals of accounting and finance or similar course

Exam category: 
School Exam
Form of assessment: 
Structured Test
Exam/hand-in semester: 
First Semester
Support materials: 
  • All printed and handwritten support materials
  • BI-approved exam calculator
  • Simple calculator
3 Hour(s)
Exam code: 
BØK 35611
Grading scale: 
Examination every semester
Exam category: 
Form of assessment: 
Submission PDF
Exam/hand-in semester: 
First Semester
Group (1 - 3)
2 Week(s)
Exam code: 
BØK 35612
Grading scale: 
Examination every semester
Type of Assessment: 
Ordinary examination
All exams must be passed to get a grade in this course.
Total weight: 
Student workload
26 Hour(s)
Seminar groups
24 Hour(s)
Prepare for teaching
14 Hour(s)
Digital resources
  • Interactive video
10 Hour(s)
Student's own work with learning resources
38 Hour(s)
Individual problem solving
88 Hour(s)
Sum workload: 

A course of 1 ECTS credit corresponds to a workload of 26-30 hours. Therefore a course of 7,5 ECTS credit corresponds to a workload of at least 200 hours.