FAK 2804 Personal Insuranse - Service and Claims Handling

APPLIES TO ACADEMIC YEAR 2014/2015

FAK 2804 Personal Insuranse - Service and Claims Handling


Responsible for the course
Ina Due-Tønnessen

Department
Department of Accounting - Auditing and Law

Term
According to study plan

ECTS Credits
7,5

Language of instruction
Norwegian

Introduction
This course has primarily been developed for those in the insurance industry who aim at FNO’s Authorization as personal insurance advisers. This course provides essential basic knowledge within the disciplines, and is mandatory for the authorization.


Learning outcome

Acquired knowledge
· Give a theoretical introduction to the subjects: contract formation, service and claims settlements related to insurance of persons.

· The course will give insight in relevant laws and rules that regulate products in connection with contract formation, disposal, changes and claims settlements.


Acquired skills
· The students shall be able to give an account of insurance products and coverage within individual and collective insurances of persons.

· The students shall be able to explain why and how to evaluate risks and the risks covered.

· The students shall be able to show how current laws and rules, together with risk evaluation, affect the establishment and maintenance of insurance contracts, as well as claim settlements in collective and individual insurance contracts.

Reflection
On completion of the course, the students should have acquired a conscious attitude to the laws and rules that concern the management of personal data the insurance industry.


Prerequisites
In addition to the BI courses Introduction to Insurance and Introduction to Law I, this course requires basic knowledge of Norwegian financial activity.

Compulsory reading
Books:
Nordahl, Bente Lill, Randi Mørk. 2012. Avtale, service og oppgjør i personforsikring. BI Forsikring. Ny utgave i 2012. Oppdateringer kan bli foretatt for 2014.

Recommended reading

Course outline
Insurance concepts, products and claims settlements

Laws and rules

  • Tax laws
  • Laundering
  • Rehabilitation
  • The public trustee's office and the means of minors

Service / contract formation
  • Contract formation
  • Information requirement
  • Risk evaluation
  • Changes during the period of insurance
  • Removal of contracts
  • Continuation insurance

Insurance settlement
  • Obtained age
  • Disablement
  • Accident
  • Death
  • Causes of declinature
  • Handling of complaints
  • The rules of the Insurance Contracts Act with consequences for the insurance settlement

Computer-based tools
Access to the Internet is required. Learning platform: it’s learning.

Learning process and workload
Part-time course
Organized as distance education based on self- study with two send-ins (not mandatory). Two intensive seminars (2+1 days) are organized. Participation is voluntary.


Activities
Hours
Participation in seminars, 3 days
21
Preparation for lectures
12
Reading of syllabus
109
Activities on It’s learning
30
Written assingments (2)
24
Exam
4
Recommended total workload
200


    Examination
    A four-hour individual written examination concludes the course. If the examination is to be used for Authorization the candidate must at least obtain the grade C.

    Examination code(s)
    FAK 28044 Written examination, which accounts for 100 % of the final grade in the course FAK 2804 Personal Insurance - Service and Claims Handling, 7,5 credits

    Examination support materials
    All support materials are allowed including a BI-defined exam calculator. TEXAS INSTRUMENTS BA II Plus™
    Examination support materials are specified under examination information in our web-based Student Handbook. Please note the use of calculator and dictionary. http://www.bi.edu/studenthandbook/examaids

    Re-sit examination
    A re-sit is held at the next scheduled exam in the course.

    Additional information

    Semesters

    Translations