APPLIES TO ACADEMIC YEAR 2014/2015

BIK 2914 Coaching, Self Leadership and Emotional Intelligence

Responsible for the course
Stig Ytterstad

Department
Department of Leadership and Organizational Behaviour

Term
According to study plan

ECTS Credits
7,5

Language of instruction
Norwegian

Introduction
Helping managers and employees succeed
Although people do have competence and hidden" talents, most people don`t succeed in developing their full potentials on their own. Many pursue counterproductive behaviours due to negative self-talk and cognitive traps (automatic, negative thoughts). Both individuals and teams need good helpers to assist them in identifying and developing their potentials. The old “command and control” theories in leadership must be replaced by new theories promoting action, results and positive feelings.. This is a process-oriented course which emphasizes developing attitudes and skills in coaching in order to achieve change. Coaching entails helping individuals to develop their own way of thinking, behaviour and learning in order to achieve important personal goals and/or organizational goals.

Learning outcome
Knowledge
After having completed the course, participants should have:

1. Gained a good understanding of coaching
2. Knowledge of emotional intelligence and self-leadership
3. Knowledge of various practical tools related to coaching
4. A basic overview of relevant coaching research
5. Knowledge of success criteria and pit-falls
6. Attained some insight into various specializations in coaching

1. Use structured methods/approaches to help yourself and others succeed
2. Apply super-leadership/self-leadership to lead employees lead themselves
3. Use of intrinsic motivation and development of higher self-efficacy and confidence
4. Specific use of various tools within the coach`s "toolkit" , e.g.active listening, intuition, feedback and NLP
5. Develope a professional network for further learning

1. Altrusm. Help individuals and teams to succeed
2. Understanding the importance of continual development of your personal role as well as your professional role. Reflection on personal values, cognition and behaviour
3. Awareness of ethical issues and concerns related to coaching practice.
4. Awareness of pitfalls in coaching.
5. A conscious and balanced view on conducting coaching conversations, including approach and strategy.

• What is coaching? Why coaching? How to coach?
• Coaching versus management, mentoring, consulting, counselling and therapy
• Effects of leadership. What are research views? Effects of coaching. What are research views?

• Paradoxes and dilemmas in leadership and collaboration
• From “command and control theories” to coaching
• “The knowing-doing gap”. From knowledge to actual action
• Ethical issues, pitfalls and "red flags".

• Positive psychology. Flow. The Dream of the Good Life
• Fundamental belief: All people have resources. The learning individual
• Self-fulfilling prophecies
• Andragogy and pedagogy. Philosophical roots of coaching

• Behavioural coaching, cognitive coaching, phenomenological coaching
• Skills coaching, result coaching, developmental coaching

• Build trust and rapport. Understanding of situation
• Degree of readiness and motivation for coaching. What is the desired outcome??
• What are your talents and strengths?
• Intrinsic and extrinsic hindrances. How to overcome hindrances which are within your control?
• Brainstorming and choice. Developing an action plan. Scaling technique.
• Implementation, evaluation. Learning step by step. Personal rewards.

• Executive coaching
• Team- and peer coaching. Sports coaching
• Self coaching, emotional coaching and life coaching
• Solution-focused coaching and "quick" coaching

• EQ as (a) ability, (b) practical skills and (c) a source of good leadership
• A tentative definition of EQ: Self-knowledge and self-leadership. Empathy and relationship management
• The essential task of leaders: To challenge employees while giving them positive feelings
• The emotional task and the significance of positive frames of mind

• Cognitive management: To try to control/manage your own thoughts
• Behavioural management: To try to control/manage your own behaviour
• Natural/intrinsic rewards: achievement, self-assertion, competence development and self-esteem
• Managment of cues: Facilitating achievements by organiizing environmental factors
• Self-efficacy

• Listening on various levels. Asking good open-ended questions. Solution-focused dialogue
• Using intuition to understand more. Challenge and support action
• Facilitate mastery experiences. Feedback.
• NLP: Neuro-linguistic programming

• What characterizes a skilled coach. What characterizes the manager coach as leadership style?
• Success factors and pitfalls in coaching
• Strong focus on solutions and future goals. Less focus on problems and negative experiences in the past

• Development of thinking, behaviour and learning methods
• Skills training. Action learning. Self-reflection. Feedback.
• Creating a personal and professional development plan
• Ethics and "red flags" in coaching