SPÅ 2901 Business Communication in English - Intercultural and Ethical Awareness (Written)

SPÅ 2901 Business Communication in English - Intercultural and Ethical Awareness (Written)

Course code: 
SPÅ 2901
Department: 
Communication and Culture
Credits: 
7.5
Course coordinator: 
Mark Brown
Product category: 
Bachelor
Portfolio: 
Bachelor of Business Administration - Programme Courses
Semester: 
2018 Spring
Active status: 
Active
Teaching language: 
English
Course type: 
One semester
Introduction

This course is relevant for people who plan to do business internationally and who would like more insight into the ethics of business.

Learning outcomes - Knowledge

The course looks at intercultural communication and how culture impacts on business relationships. Focus will be put on Norway and its most important trading partners. In addition, it gives participants the opportunity to analyze business dilemmas from an ethical perspective. The overall objective is to enable course participants to develop the English skills needed to communicate effectively in the international business environment.

Acquired knowledge
Students will be able to define in appropriate English intercultural terminology related to the business cultures on the syllabus and basic guidelines for ethical reasoning related to the dilemmas on the syllabus.
 

Learning outcomes - Skills

Students will be able to contrast and analyze cultural differences by applying the relevant theoretical frameworks within a business context. Furthermore, they will be able to provide ethical justification for decisions taken in business settings. In both cases the responses will be written in an appropriate, professional letter/report/essay-writing style.

Learning Outcome - Reflection

Students will demonstrate an understanding of intercultural awareness and ethical reflection, for instance by showing sensitivity, insight, balanced judgement, professionalism and/or appropriate register in their written application of course-related material.

Course content

1. Intercultural Communication: Business Cultures

Introduces concepts and terminology used in the analysis of business cultures. The focus is primarily on the American, British, Chinese, French, German, Japanese and Norwegian business cultures, and on how the intercultural terminology can be applied

2. Ethical Dilemmas

This component focuses on business issues with an ethical dimension.

Learning process and requirements to students

The course consists of 25 hours of classroom teaching in addition to a practice mid-term exam during the latter stages of the course. . The mid-term trial exam will give the students the opportunity to see where they stand (they will be given feedback for improvement and a grade). In order to manage the requirements of the course it is essential that students attend the weekly sessions or, in the case of distance learning students, participate actively in web discussions. Individual teachers will set written assignments for appraisal and feedback. 

The classroom teaching will be a mixture of lectures, small group discussions and analyses based on central concepts of intercultural and ethical awareness. Through the use of cultural scenarios, role-plays, presentations and ethical dilemmas, students will develop their reasoning skills and contextualize them in the writing of business letters, reports and essays 

Online activities will also be made available in the form of short quizzes to test knowledge of basic concepts in both content and language. Open-ended discussion will also be made available to groups online to promote their skills of analysis and application of theoretical frameworks within intercultural communication and ethical reasoning. In addition, students will be encouraged to submit two pieces of formal writing together with a self-assessment checklist during the course of the semester. 

E-learning
When course is delivered online, lecturer, in cooperation with the Academic Servises Network, will organize an appropriate combination of digital teaching and lectures. Online students are also offered a study guide to contribute to progression and overview. Total recommended time spent for completing the course also applies here.

Software tools
No specified computer-based tools are required.
Additional information

One English-English dictionary of any kind and one bilingual dictionary (in one volume or two) may be used at the written examination.

Qualifications

Higher Education Entrance Qualification

Required prerequisite knowledge

English from upper secondary school or equivalent.

Exam categoryWeightInvigilationDurationSupport materialsGroupingComment exam
Exam category:
Submission
Form of assessment:
Written submission
Exam code:
SPÅ29011
Grading scale:
ECTS
Grading rules:
Internal and external examiner
Resit:
Examination every semester
100Yes5 Hour(s)
  • Bilingual dictionary
  • Monolingual dictionary, English-English
Individual The exam consists of two main parts:
Section 1- Intercultural communication (weighted 70% of the total grade). Candidates can choose between two essay questions.

Section 2 - Analysis of ethical business issues (weighted 30%) based on one of the three ethical dilemmas in the syllabus. The candidates will be asked to write a letter or a report.

A passing grade in each of the tasks is required to pass. (See Grading Guidelines in itslearning for this course).
Exams:
Exam category:Submission
Form of assessment:Written submission
Weight:100
Invigilation:Yes
Grouping (size):Individual
Support materials:
  • Bilingual dictionary
  • Monolingual dictionary, English-English
Duration:5 Hour(s)
Comment:The exam consists of two main parts:
Section 1- Intercultural communication (weighted 70% of the total grade). Candidates can choose between two essay questions.

Section 2 - Analysis of ethical business issues (weighted 30%) based on one of the three ethical dilemmas in the syllabus. The candidates will be asked to write a letter or a report.

A passing grade in each of the tasks is required to pass. (See Grading Guidelines in itslearning for this course).
Exam code:SPÅ29011
Grading scale:ECTS
Resit:Examination every semester
Exam organisation: 
Ordinary examination
Total weight: 
100
Workload activityDurationType of durationComment student effort
Teaching25Hour(s)
Prepare for teaching42Hour(s)
Group work / Assignments13Hour(s)Writing assignments & checklist assessment
Group work / Assignments30Hour(s)
Self study50Hour(s)
Self study10Hour(s)Contextualization of feedback
Self study25Hour(s)Examination preparation
Examination5Hour(s)
Expected student effort:
Workload activity:Teaching
Duration:25 Hour(s)
Comment:
Workload activity:Prepare for teaching
Duration:42 Hour(s)
Comment:
Workload activity:Group work / Assignments
Duration:13 Hour(s)
Comment:Writing assignments & checklist assessment
Workload activity:Group work / Assignments
Duration:30 Hour(s)
Comment:
Workload activity:Self study
Duration:50 Hour(s)
Comment:
Workload activity:Self study
Duration:10 Hour(s)
Comment:Contextualization of feedback
Workload activity:Self study
Duration:25 Hour(s)
Comment:Examination preparation
Workload activity:Examination
Duration:5 Hour(s)
Comment:
Sum workload: 
200

A course of 1 ECTS credit corresponds to a workload of 26-30 hours. Therefore a course of 7,5 ECTS credit corresponds to a workload of at least 200 hours.

Talis literature

Obligatorisk/Compulsory

Book
Authors/Editors År Tittel Edition Publisher StudentNote
Brown, Mark; Cleaverley, Peter 2010 Three ethical dilemmas for discussion and writing practice: student handbook   BI Norwegian School of Management, Institute of Communication , Culture and Languages  
Chapter
Authors/Editors År Tittel Journal Edition Publisher StudentNote
Richard R. Gesteland   Patterns of cross-cultural business behavior Patterns of cross-cultural business behavior     S: 17-18.
Gesteland, Richard R.   Nonverbal communication (body language) Nonverbal communication (body language)     S. 69-84.
Gesteland, Richard R.   Time and scheduling Time and scheduling     S. 59-68.
Gesteland, Richard R.   Hierarchial (Formal) and Egalitarian (Informal) business cultures Hierarchial (Formal) and Egalitarian (Informal) business cultures     S. 47-58.
Gesteland, Richard R.   Communicating across the great divide Communicating across the great divide     S. 35-46.
Gesteland, Richard R.   Deal first or relationship first? Deal first or relationship first?     S. 29-34.
Richard R. Gesteland   The great divide between business cultures The great divide between business cultures     S. 21-28.
Hofstede, Geert   More equal than others More equal than others     S. 53-88.
Hofstede, Geert   I, we and they I, we and they     S. 89-134.
Hofstede, Geert   What is different is dangerous What is different is dangerous     S. 187-234.
Trompenaars, Fons   Relationships and rules Relationships and rules     S. 39-64.
Trompenaars, Fons   How we accord status How we accord status     S. 125-146.
Trompenaars, Fons   How we relate to nature How we relate to nature     S. 173-192.
    Assertiveness Assertiveness      
    Preformance orientation Preformance orientation      
    Cross-cultural differences in gender egalitarianism Cross-cultural differences in gender egalitarianism      
Gao, Ge; Ting-Toomey, Stella   Self-other perspective and communication Self-other perspective and communication     S. 1-19.
Donaldson, Thomas; Werhane, Patricia H.   Introduction to ethical reasoning Introduction to ethical reasoning     S. 1-12.
Connock, Stephen; Jones, Ted   Ethical issues in business Ethical issues in business     S. 17-41.
Wilson, Andrew   Business and its social responsibility Business and its social responsibility     10 s.
McElroy, Wendy   What does affirmative action affirm? What does affirmative action affirm?     6 s.
Plous, Scott   Ten myths about affirmative action Ten myths about affirmative action     S. 206-212.
Article
Authors/Editors År Tittel Edition Publisher StudentNote
Warner-Söderholm, Gillian   Global vs. local communication and cultural patterns : regional differences in the Norwegian business culture     Published in Norwegian in Magma 03-2010.
Document
Authors/Editors År Tittel Edition Publisher StudentNote
    Obligatory audio slides. Published on Itslearning. approx 25 pages in total      

Anbefalt/Recommended

Book
Authors/Editors År Tittel Edition Publisher StudentNote
    En engelsk-engelsk ordbok, for eksempel: Collins Cobuild, Longman, Webster's eller Oxford      
    En tospråklig ordbok      
Journal
Authors/Editors År Tittel Edition Publisher StudentNote
    Journals: The Economist, Newsweek or Time